These policies are drafted for publication on a B2B industrial website and should be reviewed by legal counsel before use.

Privacy Policy

TRP Machines & Tools respects your privacy. We collect information you voluntarily provide through enquiry forms, emails, phone calls and WhatsApp, including your name, company, email, phone number, address and project details. We use this information to respond to enquiries, prepare quotations, process orders, provide technical support and improve our services. We do not sell personal information. Information may be shared with logistics providers, payment partners or service providers only where necessary to fulfil your request or comply with law. We implement reasonable security measures; however, no internet transmission is completely secure. You may request correction or deletion of your personal information by contacting trpmachine19@gmail.com.

Terms & Conditions

By using this website you agree to these terms. All content including logos, product photographs, catalogues, manuals, drawings and text is the intellectual property of TRP Machines & Tools and may not be copied without written permission. Product specifications, dimensions, prices and availability may change without notice. Images are illustrative. Quotations are valid only for the period stated and are subject to stock availability and written confirmation. Any engineering guidance is general information and customers remain responsible for verifying product suitability for their application.

Shipping & Delivery Policy

Delivery schedules are estimates and may vary due to manufacturing schedules, transport availability, weather, customs or force majeure events. Freight, insurance and unloading responsibilities shall be as agreed in the quotation or invoice. Customers should inspect deliveries immediately and report transit damage within 48 hours.

Cancellation, Return & Refund

Orders for standard products may be cancelled before dispatch subject to approval. Custom-made or specially manufactured products are generally non-cancellable and non-returnable. Approved returns must be unused, in original packaging and accompanied by proof of purchase. Refunds, where applicable, are processed after inspection.

Warranty Policy

Warranty applies only where expressly mentioned in the quotation or invoice. It covers manufacturing defects under normal use during the specified warranty period. Warranty excludes normal wear, misuse, improper installation, unauthorised modification, electrical faults, accidents, poor maintenance and consumable parts. The company's obligation is limited to repair or replacement at its discretion.

Disclaimer

Technical data, product recommendations and installation information are provided in good faith for general guidance only. TRP Machines & Tools is not responsible for losses arising from improper installation, incorrect product selection or project-specific engineering decisions. Liability is limited to the value of the supplied product to the extent permitted by law.

Governing Law

These policies are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.